Microsoft Dynamics 365 Marketing Pricing: What You Need to Know

In a recent announcement, Microsoft has updated its email reply feature for Dynamics 365 Marketing, which will move into general availability on March 15. This update brings customizable emails to the table, allowing sellers to select options that suit their needs and generate replies with enriched data from Microsoft Graph.

Microsoft Graph combines people-centric data and insights from the Microsoft Cloud and CRM system (Dynamics 365 or Salesforce) to create a seamless experience for sellers. With this update, sellers can review, edit, and send AI-generated emails that are tailored to their customers' specific needs.

Last month, Viva Sales introduced content suggestions based on customer emails, providing data relevant to the recipient, such as pricing, promotions, and deadlines. This feature helps sales teams communicate more effectively with customers using AI-generated emails.

New Copilot features in Microsoft Dynamics 365 Sales and Viva Sales aim to save sellers time, boost productivity, lighten workloads, and focus on what matters most – connecting with customers and closing deals. By integrating with Microsoft Outlook and Teams, Copilot provides AI-powered insights and actions to augment a seller's actions and decisions.

Microsoft has also introduced the world's first AI copilot natively built-in to both CRM and ERP applications, Dynamics 365 Copilot. This innovative feature brings next-generation AI capabilities and natural language processing to Dynamics 365, enabling business professionals to create ideas and content faster, complete time-consuming tasks, and get insights and next best actions.

With the introduction of Dynamics 365 Copilot, Microsoft is providing interactive, AI-powered assistance across various business functions, including sales, service, marketing, and supply chain. This game-changing technology has the potential to revolutionize the way businesses operate, making it easier for professionals to stay focused on what matters most – their customers.

To learn more about the capabilities of Dynamics 365 Copilot and how to access previews, view demos below.

Microsoft dynamics 365 marketing pricing